Connect the out-of-band management interface of the device, analyze the log of failure hardware log and locate the cause of failure.
Depending on conditions of the hardware failure, the device is subject to BIOS configuration, firmware upgrade, spare part replacement and other operations.
Install the operating system for the device according to the system version and license provided by the customer, and perform basic system configuration and network configuration to ensure the normal login of customers.
According to customer’s demands, the Linux operation system of each version of the server is subject to driver upgrade, patch installation, kernel upgrade, password cracking, etc.
According to customer’s demands, install the specified software in the system and initiate the configuration to ensure the normal operation of the software service.
Customers do not need to arrange the on-site operation and maintenance team by themselves in JD Cloud Data Center. Upon failure of the customer device, network, system, application, the ticket can be opened on-line, the professional operation and maintenance team of JD Cloud is responsible for identifying problems, solving failures and issuing reports.
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