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Network Operation and Maintenance Service can serve customers with network interconnection requirement who hope JD Cloud to build and manage network devices, deal with related issues for them, instead of establishing O&M teams of their own for handling daily O&M matters.
Include jobs of project quality management, investment control, schedule coordination, as well as system debugging, acceptance, trial running and delivery organization. Help customers complete hosted network build with high quality, efficiency and rapidness through systematic and scientific management.
Monitor network device running status in real time, completely record network running events and relevant fault information. Provide exclusive 7 x 24 (or 5 x 8) hours of rapid response to active, early warning, highly automated remote DevOps Service for customers.
Include but not limited to actively carry out health check to software defects, hardware hidden dangers of devices in overall network, availability of overall network for customers, with the purpose of finding potential problems. After finding problems, inform customers in the first time and perform troubleshooting follow up to these problems.
Regularly output O&M reports to report network O&M status and potential risks.
Provide professional, systematic, customized duty guarantee services during major festivals, in financial settlement dates, after major network migration or at any other moments that may lead to major impact on business operation.
Under the premise of cost control, limited O&M personnel will give rise to great O&M stress and high management difficulty to personnel. So, delivering professional jobs to professional team can save your costs.
Complex business environment, greatly difficulty new products and new technologies support, unknowable hidden dangers in the network lead to passive response to problems. It needs professional means for monitoring in real time.
In the even that regions of data centers are disperse and personnel cannot cover efficiently, it needs centralized and unified management and branches for covering by remote means.