Premier Service

Provide customers with a variety of technical supports and service guarantees. Including escort, optimization, migration, testing, exercise, training, SDK and community, etc., to make users easier, more efficient, safer and more stable with the cloud. Always here for customers and help customers succeed.

Enterprise

JD Cloud post-sales engineers provide 7*24h supporting service by Hotline, Web-ticket and IM groups for Enterprise customers. We commit quick response in minutes to helping solve problems you may face when using JD Cloud services.

Ultimate

Senior architects and customer managers provide 7*24h supports through VIP hotlines and IM groups for enterprise customers. Rich technical expertise and supporting experience to helping your solution effectively running in JD Cloud.

Service Level Enterprise Ultimate
Service Product Composition Service Mode and Quality Open Ticket: 7*24hour on line, reply in 3min
400 Hotline: 7*24h on line, response in 60s
IM Enterprise Group: 7*24h on line
Large customer line: 7*24h on line, reply in 60s
Service Personnel Services Specialist Postsales Engineer Senior Architect
Customer Manager
Quality Controller
Special Service Third-party Application Support
Architecture Optimization Unlimited Time
Cloud Migration
Cloud Test
Escort 6 Times/Year
Major Event Exercise 6 Times/Year
Product Suite API and SDK supports, help documentation, technical community, subscription services
Training and Certification Door-to-door Product Training
Service Sharge Charge Description:
1. The service charge of a calendar month will be collected on the 5th day of a next month.
2. Monthly Consumption (Pre-discount): Refer to the price of the official website (without discount).
3. If the Monthly Package order of cloud product is made, the pre-discount price will be apportioned to each month and the service charge will be collected for the monthly apportioned expense. If the service is not provided for a complete month, the service charge will be collected on a day-to-day basis.
4. The service charge will not be refunded once being collected.

The minimum expense is RMB 25,000/month

Monthly consumption of JD Cloud products (Pre-discount Price)

RMB 0-RMB 250,000 × 10%

+

RMB 250,000-RMB 900,000 × 7%

+

RMB 900,000-RMB 1,650,000× 5%

+

Above RMB 1,650,000× 3%

The minimum expense is: RMB 50,000/month

Monthly consumption of JD Cloud products (Pre-discount Price)

RMB 0-RMB 500,000 × 10%

+

RMB 500,000-RMB 1,800,000 × 7%

+

RMB 1,800,000-RMB 3,300,000× 5%

+

Above RMB 3,300,000× 3%